Standard Terms & Conditions

1) GENERAL
These Conditions set out contractual terms and conditions which apply to any booking you make with us.  They include some exclusions and limitations of liability.  We reserve the right, at any time before a booking is accepted, to withdraw or change these Conditions. Any variation to these Terms or Conditions or additional Terms or Conditions which you may require can only be accepted if they are expressly agreed in writing and signed by a Director or other duly authorised representative of the Company.

2) CANCELLATION BY YOU OF AN ACCEPTED PROPOSAL

We start working on your production immediately after you confirm in writing acceptance of our proposal. Should you choose not to continue with the production after your acceptance and before the cancellation terms stated in point 5 (‘alterations and cancellations’), we reserve the right to charge you for the time of our staff calculated using our then current daily rates plus any out of pocket costs and expenses which we have incurred or which we are obliged to pay in respect of the production to compensate us for any work (e.g. location recces) which we have carried out .

3) PAYMENT

a) The Quotation sets out the price of the Services (the "Price") and the assumptions on which the price is calculated.  After the Services have been completed we will invoice you for all the charges and costs actually incurred and agreed with you less all sums received to date.  

b) If you have any queries on any invoice(s), they must be raised within 14 days after the date of the relevant invoice. Please note that we shall be entitled to charge you interest on any payment which is not received by us on the due date.  This will be calculated on a daily basis at the rate of 3% per annum above the prevailing Bank of England base rate from the date upon which payment was due until the date of payment.

c) Deposits are payable by you in line with the following schedule (unless otherwise stated in writing):

i) 80% on contract signing

ii) 20% within 28 days of completion of the event ​​​​​

4) PRICE

The calculation of the Price is based on a number of factors, including the preproduction requirements, number of daysonsite, filming requirements, specific kit rental, and post production services. We realise, however, that your requirements may change from time to time, sometimes at short notice and these will constitute a change of or addition to the accepted proposal (and so do not give rise to any right for you to cancel without liability).  We will do what we reasonably can to carry out any changes in or additions to, your requirements (including the items referred to above) but we must reserve the right at any time to pass on all the costs of such changes and for arranging them for you by charging you for these.

5) ALTERATIONS AND CANCELLATIONS

a) If you wish to make any alteration or if you wish to cancel the Services you must inform us of this in writing as soon as possible.  We cannot guarantee to fulfil any request for alterations.  

b) Cancellation from date of signature of contract until 15 weeks prior to event will be charged at 50% of total cost (plus any unrecoverable costs)  

c) Cancellation from 15 weeks until 8 weeks prior to event 75% of total cost (plus and unrecoverable costs)

d) Cancellation from 8 weeks to event 100% of total cost

e) Where scenic, gobos of other items are designed or fabricated as part of the contract an additional cancellation fee will be applicable, regardless of the date of cancellation, to an amount equal to the direct and indirect costs incurred by Richer View Media Production Ltd or its affiliates in securing and/or constructing such custom materials plus a 15% administration fee.

f) Cancellation fees shall be due immediately upon any such cancellation by the Customer

g) Postponement of an agreed date shall be regarded as a cancellation.

6) CONFIDENTIALITY AND INTELLECTUAL PROPERTY

a) Except where otherwise required by law or specifically authorised in writing by the other party, each party agrees that it shall not disclose, use or copy any information of a confidential or proprietary nature relating to the other party to any person other than its employees, agents, representatives or suppliers who require such information for the proper performance of the Services. Such information shall include, without limitation, proposals, estimates, creative concepts, research, documentation, and advice relating to the Services prepared by Richer View Media Production Ltd.

b) Subject to full payment of all fees due under the Contract, Richer View Media Production Ltd assigns to the Client all Intellectual Property Rights in the final media deliverables produced specifically for the Client as part of the Services(the “Deliverables”).

c) This assignment applies only to the completed Deliverables supplied to the Client and does not include any underlying materials used to create them, including but not limited to working files, editing project files, timelines, compositions, templates, animation files, colour grading files, production methodologies, internal production assets, stock elements, graphics packages, music licences, software project files, or other materials created or used during the production process.

e) All such underlying materials shall remain the exclusive intellectual property of Richer View Media Production Ltd or its licensors, and no ownership, licence or rights are granted to the Client in respect of these materials unless expressly agreed in writing.

f) Footage Storage and File Requests

i) Richer View Media Production Ltd will retain original footage, rushes and associated production materials created during the provision of the Services for a period of six (6) months from the date of project completion. After this period, Richer View Media Production Ltd reserves the right to delete, archive or otherwise dispose of such materials without further notice or liability.

iii) Where requested within this six-month period, Richer View Media Production Ltd may provide copies of rushes and/or final films for the Client’s internal or commercial use. The provision of such materials may be subject to reasonable administration, preparation and data transfer costs.

v) Requests for extended storage of footage beyond the six-month period may be accommodated at the discretion of Richer View Media Production Ltd and may incur additional storage and administration fees. Pricing for extended storage will be provided upon request.

vii) For the avoidance of doubt, working files and production project files (including but not limited to Adobe After Effects, Adobe Premiere Pro, Final Cut Pro, DaVinci Resolve or similar editing project files, templates, compositions, timelines or internal production assets) remain the exclusive intellectual property of Richer View Media Production Ltd and will not be supplied, transferred or licensed to the Client, unless expressly agreed in writing.

g) Unless otherwise agreed in writing, Richer View Media Production Ltd reserves the right to use the Deliverables for portfolio, marketing, promotional and showreel purposes, including publication on websites, social media channels and other promotional materials.

7) DELAYS

We do not accept liability for inconvenience, loss or damage of any nature whatsoever arising directly or indirectly from any delay in transport due to circumstances beyond our control.

8) OUR RESPONSIBILITIES

a) In providing the Services, we will:

b) co-operate with you in all matters relating to the Services, and comply with all your instructions;

c) perform the Services with the best care, skill and diligence in accordance with best practice in our industry, profession or trade;

d) (iii) use personnel who are suitably skilled and experienced to perform tasks assigned to them, and in sufficient number to ensure that our obligations are fulfilled in accordance with this Contract;

e) We request that all suppliers we use in the EU comply with the laws of the relevant Member State.  

f) We will not be liable for any failure to supply services as a result (either directly or indirectly) of your failure to provide us with correct or complete instructions.  

g) We do not accept liability for any claim (other than claims for personal injury arising from the non-performance or improper performance of any Services) in contract, tort (including negligence) or otherwise for consequential losses, loss of profit, damage to goodwill, economic or similar losses, special damages and indirect losses, inconvenience, loss of enjoyment, business interruption and loss of business contracts, opportunity and production.

h) We shall not be liable where the failure to perform or improper performance is due to:

i) your fault or the fault of a third party unconnected with the Services and it is unforeseeable or unavoidable: or

j) war or threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions or any other unusual and unforeseeable circumstances beyond our control whose consequences could not have been avoided even if all due care had been exercised or any event which we or our suppliers, even with all due care, could not foresee or forestall.

k) Please note that where the cause of your loss, damage or injury is due to our clients, suppliers or subcontractors or our suppliers' subcontractors, servants and/or agents, our acceptance of liability is subject to your rights against them and to your co-operating with us in any legal action we may take against them.

l) We shall keep you indemnified in full against all costs, expenses, damages and losses (whether direct or indirect), including any interest, fines, legal and other professional fees and expenses awarded against or incurred or paid by you as a result of or in connection with:

m) any claim made against you by a third party arising out of, or in connection with, the supply of the Services, to the extent that such claim arises out of the breach, negligent performance or failure or delay in performance of the Contract by us, our employees, agents or subcontractors; and

o) ii. any claim brought against you for actual or alleged infringement of a third party's Intellectual Property Rights arising out of, or in connection with, the receipt, use or supply of the Services.

9) EDITING AND REVISION POLICY

a) Unless otherwise specified in the accepted proposal, the Price includes two rounds of reasonable revisions to the edited video following delivery of the first draft.

b) Additional revisions, changes to creative direction, or requests made after approval of a previous version may incur additional charges at our standard post-production rates.

c) For the purposes of this clause, a “revision” refers to minor adjustments to the edit, such as text corrections, timing adjustments, or replacement of agreed assets. Substantial changes to the structure, concept, or narrative of the production may be treated as additional work outside the original scope.

10) CLIENT APPROVAL AND FEEDBACK

a) The Client agrees to review and provide feedback on draft Deliverables within 10 working days of receipt.

b) If feedback is not received within this period, Richer View Media Production Ltd reserves the right to deem the Deliverables approved or place the project on hold.

c) Projects placed on hold for more than 30 days may be subject to rescheduling fees, additional editing charges, or reallocation of production resources.

11) THIRD-PARTY MATERIALS AND LICENCES

a) Where the Services include the use of third-party materials such as music, stock footage, photography, graphics, fonts or other licensed assets, such materials may be subject to separate licence terms imposed by the relevant rights holders.

b) The Client agrees to comply with any such licence restrictions. Richer View Media Production Ltd shall not be liable for any use of third-party materials by the Client outside the scope of the applicable licence.

c) The Client warrants that any materials supplied to Richer View Media Production Ltd (including logos, images, music, video or other content) do not infringe the rights of any third party. The Client agrees to indemnify Richer View Media Production Ltd against any claims arising from the use of such materials.

d) Where licences are obtained on behalf of the Client, the cost of such licences may be included in the Price or charged separately as agreed.

12) SPECIAL REQUESTS

You must inform us in writing of any special requests (for example special facilities for disabled people) which you or any of the Delegates may have so that we are able to make arrangements, as far as reasonably possible, to cater for them.  However, we cannot guarantee that we will be able to cater for them but, where we can, they will be set out in the Contract.

13) CONTINUOUS IMPROVEMENT AND CORRECTIVE ACTION

We are committed to monitoring and reviewing the service we provide our clients with the aim of achieving continuous improvement. Should you be dissatisfied with any part of the service we provide you should bring it to the attention as soon as possible of your main contact. If you are not satisfied with the response from your main contact you should raise the matter in writing with a Company Director. A Company Director will acknowledge your dissatisfaction in writing and will formally investigate the matters you raise as part of our complaints process. As soon as the matters you have raised have been investigated and appropriate corrective action has been identified, a Company Director will confirm in writing the actions we propose to take to address the dissatisfaction you have raised with us.
Any dissatisfaction about the services during a project must be communicated to us and to the supplier of the particular services concerned at the earliest opportunity in writing or in any other appropriate form, specifying any failure which you perceive at the place where the Services concerned are supplied.

14) GENERAL

a) Please note that if any part of these Conditions is found to be invalid or unenforceable, then the remainder of these Conditions will not be affected but will remain valid and enforceable.

b) The Contract and these Conditions set out the entire agreement between us and supersede and prevail over all other documents, understandings, terms or arrangements (including any terms and conditions on which you customarily trade).  No amendment or variation shall be effective unless in writing and signed by each of us.

c) These Conditions shall be construed in accordance with English law and are subject to the non-exclusive jurisdiction of the English Courts.

15) STAFF

Our staff are assigned to work with clients or work on client projects on the basis that the client will not offer employment to, or employ, nor solicit on behalf of any third party to offer employment to, staff who have been involved in any project or assignment on behalf of the client during the previous twelve months unless written consent is obtained from us. If such consent is given we reserve the right to charge a fee of 25% of the salary of the individual concerned on appointment plus V.A.T.

16) MISCELLANEOUS

All third party rights are excluded and no third party shall have any right to enforce these Conditions. This shall not apply to members of our group from time to time who shall, subject to our consent, have the right to enforce these Conditions as if they were us. Any right of a third party to enforce these Conditions may be varied and or extinguished by agreement between you and us without the consent of such third party.